( )


Effective Date: November 1, 2017


Tugo, Tucson Bike Share (Tugo) is committed to maintaining your confidence and trust. Therefore, we maintain the following privacy policy to help you understand how we collect, use, share, and protect the personal information you provide to us through www.TugoBikeShare.com (the “Site”) and our bike share kiosks, docking stations, customer service center, and any authorized mobile application (collectively, the “Services”).


Information Tugo May Collect

Tugo may also collect non-personally identifiable information such as traffic patterns and usage statistics. This includes, but is not limited to: trip duration, start time, stop time, stations used, bicycle identification numbers, and user type. See below regarding Computer and Non-Personal Data for other types of non-personally identifiable information.


How Tugo May Use Information Collected

Tugo may use the information collected through the Site or the Services for the following purposes, including, but not limited to: processing orders, responding to customer service messages, promoting, operating and supporting Tugo, including contacting you for market research or promotions, improving the Site or the Services, analyzing and monitoring your use of the Site or the Services, and informing authorities and insurers in the case of an accident.


How Tugo Shares Your Information

The Site contains links to other sites. Please be aware that Tugo is not responsible for the content or privacy policies of such other sites. We encourage our users to be aware when they leave our site and to read the privacy policy of any other site that collects personally identifiable information.


Reviewing or Changing Your Information

You are responsible for maintaining the accuracy of your information. To change your information, log into your account or contact us:

Phone: 877-ONETUGO

Email: customerservice@tugobikeshare.com


Opt-Out Procedures

If you wish to opt-out of receiving promotional or marketing e-mail communications, you may do so by contacting Tugo at customerservice@Tugobikeshare.com or by following instructions contained within promotional or marketing e-mails. However, you may not opt out from receiving e-mail communications relating to your account or using our Services while your account is active. If you no longer wish to use the Services or receive any form of direct contact from Tugo contact us at: customerservice@Tugobikeshare.com


Computer and Non-Personal Data

Tugo uses cookies on the Site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to the Site and identify repeat visitors to the Site. For example, we may use a cookie to identify you, to determine user traffic patterns, or enhance the visitor’s experience on the Site. You may choose to disable your cookies or refuse to accept a cookie, but you may not be able to access all areas or features of the Site without your browser accepting cookies.



Updates and Changes to Privacy Policy

Tugo reserves the right to amend, modify or change this Privacy Policy at any time and without your consent. Please review this Privacy Policy on a regular basis to maintain awareness on any amendments, modifications or changes. If you choose to visit our Site, you are subject to this Privacy Policy and the Terms and Conditions of Use.



We have installed encryption software conforming to the Secure Socket Layers (SSL) protocol to safeguard the information you send us. Please note that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the security of the information that you transmit via our Site and Services. Tugo will not be liable for any breaches of confidentiality due to system failure or unauthorized access by third parties.



By using our Site and Services, you accept the terms of this Privacy Policy. By continuing to use the Site and the Services, you consent to any changes to this Privacy Policy. Please do not use the Site or the Services if you do not agree to this policy.



For more information or if you have questions or concerns regarding this Privacy Policy, please email us at: customerservice@tugobikeshare.com.