Hi, we’re Tugo – the best public bike share system in all of Tucson! 

(okay, the *only* public bike share system in Tucson…. but still…) 


We know you’ve been telling your friends about Tugo and how they should give us a try – they’ve been listening. With all these Tugo first-timers and even more people waiting in the wings, we wanted to take the opportunity to re-introduce ourselves.



How to get riding?


Whether you’re commuting, running errands or sightseeing, Tugo is a fun, flexible and cost-effective way to navigate the city. Buy a pass or become a member  to access over 330 bikes and 41 stations across 13 neighborhoods.



What you should know before you go:


Our Safety Tips are extremely important. These tips help to keep everyone safe while riding and since they’re so important we always recommended new riders read them before getting to a station. If you’re a long-time rider, do us a favor and read over the rules at least once a year as a refresher.


Next up, is to take a quick look at our FAQ page. You have questions and we have answers. The FAQ page is a great resource to answer anything from “What is Bike Share?” to “What should I do if I need to return my bike and the station is full?”


STEP ONE: Find a Bike

Locate a bike at one of our 41 stations across the city. If you like to plan ahead, you can see current bike availability on the System Map or PBSC app, the official app for Tugo Bike Share.


STEP TWO: Purchase a Pass

You can purchase an Short-term Pass in one of two ways:


1. Buy a short-term pass at any one of our 41 stations by following the step-by-step instructions on the kiosk touchscreen

2. Use the PBSC app to buy right from your smartphone.


For monthly and annual membership options, please purchase them online from our Pricing page. Explore the city, run errands, ride with friends – Take unlimited 30-minute trips while your pass or membership is active. After 30 minutes, overage fees apply.


*If you want to ride longer than 30 minute trips, check out our Explorer Pass. The Explorer Pass is the only pass type that gives you up to 3 hour trips before you have to dock and unlock the same or another bike if you wish to continue riding.


STEP THREE: Get a Bike

Once you buy your pass, you will receive a 5-digit ride code. Find an available bike, and enter the ride code on the dock keypad (on the left-hand side of the dock of your selected bike). After you enter the code, the light at the dock should turn green indicating that the bike is unlocked – firmly pull the bike back from the dock.


Keep in mind that ride codes are only valid for 5 minutes and are created for single-use only. If you want to ride again while your pass is still active, you will need to request a new ride code via the app or by inserting the same credit card into the station to receive a new ride code.



STEP FOUR: Return the Bike

Once you’re at the dock, match the triangle on the front of the bike with the dock, and insert the bike. Give it a good push into the dock. A green light will appear on the dock indicating that the bike has been locked in the dock.


Pro Tip: Before your 30-minute trip is up, dock the bike and unlock another to continue riding without accumulating overage fees. (*or 3-hours if you’re riding on an Explorer Pass)



Ready to ride again? Repeat the process and see more of Tucson!


Don’t forget: You can enjoy UNLIMITED 30-minute, station-to-station trips while your pass or membership is active. This means if you purchase our daily pass to commute to work in the morning, use that same pass after work to get to happy hour, then AGAIN to get back home. (pretty cool, huh?)



So now that you know all about us, before we send you the pop quiz, be sure to tag us on your adventures @TugoBikeShare – We love to see Tucson from your eyes!


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